Refund and Returns Policy

Last Updated: Feb 2024

1. Returns:

1.1 Eligibility:

We accept returns for products purchased on smartsporthouse.com.my based on the following conditions:

• The product must be in its original condition, unused, and in its original packaging.
• The return must be initiated within 2 days from the date of purchase.

1.2 Non-Eligible Items:

The following items are not eligible for return:

• [List specific non-returnable items]

2. Refunds:

2.1 Eligibility:

Refunds will be issued under the following circumstances:

• The returned product meets the eligibility criteria mentioned in Section 1.
• The return is initiated within the specified timeframe.

2.2 Refund Process:

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within 7 days.

3. Exchanges:

We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.

4. Shipping Costs:

Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to a defective or incorrect item.

5. Contact Information:

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at admin@smartsporthouse.com.my

6. Changes to Policy:

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on smartsporthouse.com.my, you agree to and accept the terms of this Return and Refund Policy.